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AT&T iPhone international roaming

So we got Kate’s iPhone bill for the month including our trip to Canada. We knew that using the phone in Canada was expensive and she’d been sparing in her use of it, but I was wondering how much they’d charge us. (I carefully monitored my use of my Verizon Treo and kept it down to about $12 in additional charges, but the Treo’s not as data-hungry as the iPhone.)

The bill included $114 in data roaming charges. (!!)

Fortunately, I’d seen a blog post in the last week or so, with the subject “Goodwill”, talking about a similar situation — the poster had made a weekend trip to Victoria BC and managed to rack up a $300 bill. When they called AT&T to complain, they managed to talk with a phone rep for like an hour before the rep happened to mention “oh, there’s this thing I could do that would knock that charge down to $25.” The poster was saying that treatment like this will cause AT&T to lose customers in droves when the iPhone is finally no longer exclusive to them, but thanks to that post, I knew to call AT&T and ask for that retroactive change.

It took quite a while — the rep I got was ignorant but very helpful — but I did eventually get that $114 charge reduced to $25. The magic incantation is “Data Global Plan” and you can find more information about it here: http://www.wireless.att.com/learn/international/roaming/iphone-travel-tips.jsp. You can be sure I will check back next month to make sure we don’t get charged the same $25 every month going forward.

So the only remaining question is: who was that masked poster? I’ve Googled all over and can’t find the original post.

ETA: An anonymous commenter tells me that the original post was here: http://zzzorg.blogspot.com/2009/08/how-to-lose-customers.html. Thanks to The Zorg for letting me know this option existed! If not for that I would have just sighed and paid the $114.

Foolscap program

Just got my program schedule for Foolscap. I’ll be auctioneering and appearing on a bunch of programming:

  • Fri 5-6 pm – 20th Century Archeology: Panelists will bring along contemporary objects and make us guess – if we were archaeologists 300 years from now, and we dug it up, what would we think it was?
  • Fri 9 – 10:30 pm – Which Stories Matter? The world contains an infinite number of stories; some pass by and are gone, while others are revisited over and over. Which stories matter to us? To the world? To the future? What makes a story important?
  • Sat 10:30-11 am – Strut Your Stuff – David Levine: Reading
  • Sat 11am-noon – Hats, Chapeaux, Huts, Bunkaquanks & Sombreros: Come talk about what you wear on your head, what you’ve seen people put on their heads, and other hat discussion. Bring examples!
  • Sat 4:30-6 pm – How to Write What You Don’t Know, and Putting What You Know Into Your Work: So you’ve got a great story, but it just so happens to include something – a location, occupation, field of study, something – that you don’t really know much about. If you’re really attached to it, how can you make it work? How do you research it effectively, and then write about it without overwhelming the reader with “guess what I found out” recitations? Similarly, how do you avoid the same problem when you write about what you DO know?
  • Sun 10-11 am – Food in SF Literature: Speculative writing about food can be extremely evocative and compelling, but it’s also often difficult to do well. What’s the purpose of including food in a story? What are some good ways to go about it, and what are the pitfalls?
  • Sun 1:30-3 pm – Auction

Home from Canada

Just a brief note to let everyone know that we are back home after touristing around the province of Quebec for a week after the Worldcon. We had a great time, saw lots of historical stuff, and ate many fabulous meals. Last night we enjoyed the fine hospitality of Jo Walton, to whom many thanks. The weather here is even hotter than it was there but the humidity’s far more tolerable. And now to bed, because my brain’s still on the East Coast.

Oh, almost forgot: my email box filled up yesterday, so if you tried to email me something yesterday or today and it bounced, please re-send it.

Cue the overhead fan

Word count: 1463 | Since last entry: 2425

Quebec. I’m still in Quebec.

We have arrived in Quebec City after nine days in the province, all without affordable or dependable Internet. Now that we finally have good free connectivity I find that the amount of stuff I would like to blog far exceeds both my time and my brain capacity. I will sum up briefly…

Had an excellent Worldcon. All the programming I was involved in went well, especially the Doctor Who panel and my reading. Much difficulty getting to convention parties on Thursday and Friday, due to problems with hotels and elevators, but hung out in the bar instead with lots of cool people. Spent most of my time not in programming or hanging out in the bar hanging out in the halls instead. At Worldcons I have a real tendency to stand in one place (often the hall outside the dealers’ room) for two and three hours at a time, talking with a varying knot of people, and this Worldcon was no exception. Food was awesome… even the worst meal I had (noodles from NooBox in the convention center) was pretty good and with good company.

After the con we rented a car, hit the road, and hung out in the countryside, staying at a B&B in a former school near the town of Saint-Armand. We sampled ice cider, picked blueberries, visited the J. A. Bombardier museum (he invented the Ski-Doo snowmobile), and drove past lots of horses and cows. Frustratingly, most of the restaurants Kate had researched were closed (I blame the zombie apocalypse), including one stretch of two hours and over a hundred kiometers seemingly without one restaurant that was both still in business and actually serving food. But once we did find something to eat it was generally fabulous.

The food problem here in Quebec City is quite the opposite: way too many amazing restaurants to choose from. Also there are book and record stores, plus plenty of touristy things to do. We won’t be bored.

We’re here in Quebec for four nights and will be heading home (with a stop in Montreal) on Wednesday. No promises about blogging or tweeting during that time.

Headless Chicken Mode: ON

Word count: 4639 | Since last entry: 4639

Rather frazzled at the moment because we just found out third-hand that the Pink Martini concert on September 5 (“Oregon! Oregon!”, written by Stan Freberg no less) has been moved from the Coliseum to the Zoo, necessitating purchase of new tickets. Glad this happened while we were in town.

This all came down while I was in the middle of grilling up dinner: chicken mango sausages from Trader Joe’s, marinated grilled beets, and corn on the cob. The beets got overdone but I’d try that recipe again.

Yesterday we were privileged to attend a workshop performance of Mike Daisey’s new monolog “The Last Cargo Cult”: a comedy, a travelogue, and a meditation on the meaning of money. It made me laugh; it made me think. It’s in Seattle later this month, then goes on tour; I’d encourage you to check it out if it comes to your town.

We got a new issue of Bento finished at the last minute, as is traditional, but thanks to the fine people at DocuMart it’s already all printed and bound. We’ll have copies to hand out at the Worldcon, of course. If you are not going to be at the Worldcon, would like a copy, and think we might not have your current address, please email your address to us.

We leave for Montreal bright and early Tuesday. On Wednesday night Ellen Klages and I will be “celebrity guest hosts” at the Reno in 2011 party. After that I’ll be on a lot of programming. I particularly invite you to sign up for my kaffeeklatsch (2pm Sunday) and come to my reading (3:30pm Sunday). I’ll be reading an excerpt from my Wild Cards story.

Much and much to do before then…

Water Bureau Field Day

A couple of months ago, Kate told me that July 23 would be “a surprise.” We got in the car this morning and drove across town to… a big industrial-looking parking lot full of giant trucks and earth-moving machines. “The hell?” I said.

Turns out she’d signed us up for the Portland Water Bureau’s annual Field Day. In other words, we went on a field trip. It was fun and we learned a lot about how the water we drink (and use for so many other things) gets from the Bull Run watershed to our tap. If you have the opportunity to go next year, I’d recommend it. It’s free.

Me being me, I couldn’t help but take extensive notes, which I present for your edification below.

Started off with a talk by the head of the Bureau and the Chief Engineer – we all got bright orange hard hats, reflective vests, and a safety lecture – it felt like Take Your Citizens To Work Day at the Water Bureau

Water is absolutely vital to life but we usually don’t see the infrastructure that brings it to us

4 C’s of water: Clean, Cold, Constant, and Cheap – taking water from different levels of the dam to select the right temp for people & fish – colder = deeper – they take surface water during the winter to “bank” cold deep water for the summer

Portland’s Water Event Station (WES) is a mobile system to provide tap (fire hydrant) rather than bottled water to events like Bridge Pedal

Portland does have a seasonal drought – since June 23 we have been in “drawdown” where we’re taking more water from Bull Run reservoirs than is coming in – most years we don’t have to use groundwater from the Columbia wellfield to supplement, but sometimes we do – groundwater is also used when heavy rain or other events cause turbidity (dirt in the water) in Bull Run reservoirs

Water conservation: Benson bubblers are on timers and now have flow reducers (40% of previous usage) – most decorative fountains recirculate – these add up to a tiny fraction of 1% of total water usage – Benson bubblers are symbolic of Portland – there are only 2 outside of Portland: Maryhill and Sapporo

Portland’s system is completely unfiltered – water doesn’t really move very fast in the pipes so what sediment does come in from Bull Run settles in the pipes and must sometimes be flushed out (UDF = Uni-Directional Flush) – system is full of loops, can set valves and flush any given section of pipe with fire hydrant water

Federal LT2 standards against cryptosporidium will require burying/covering reservoirs and (unless we can get a waiver) treating the water with either UV ($90 million) or filtration ($400 million) – chief engineer has a clock on his desk counting down to the LT2 deadline

Bull Run is unique because it has never been logged, inhabited, or used for recreation – only one protected by Presidential Proclamation – New York State has some fine reservoirs but they’re surrounded by houses and people water-ski on them

Boarded a bus for our selected tour “Maintenance and Construction” – our tour guide: Kelly Mulholland (!) – no relation to Willam Mulholland of Chinatown fame

There’s a lot of standing around a hole waiting for something to happen – “Authentic shovel-leaning experience”

You have to have perfect trust in the backhoe operator – so many ways to die – one of the most dangerous jobs in the city – even dumping the dirt into the truck can be done well or badly

Water hammer is a hazard to big pipes – valves must be opened slowly and in sequence to prevent damage down the line

Ductile iron has some magnesium, will bend a little, vs. cast iron which just cracks if bent

Some cast-iron mains from the early 1900s are in great shape – mains from the 1940s are in worse shape because their iron was made with lower-quality higher-sulfur coal

pH balance: you don’t want too much acid because it leaches lead out of brass fittings, but more acid makes the chlorine more effective against microorganisms – it’s a tradeoff like so many things – modern brass is made without lead

What’s that valve you just took out of the hole? Just a piece of scrap some previous Water Bureau worker threw in the hole as fill, years ago

Former bank being converted to a gym – have to bring everything up to code – old 2″ domestic water line being converted to fire service and new 1″ domestic line being installed – fire & domestic water used to be separately metered & billed – today there’s just a remotely-monitored backflow meter to check that you are not using fire water for domestic purposes – meter is buried in dirt with a “remote-read gun” port (black circular plastic thing with cross) in the sidewalk above it

Paint marks on the street use an agreed color code (blue = water, etc.) – water, sewer, gas, electricity, cable TV, telephone – each utility is responsible for locating (marking) its own lines before anyone starts work, based on records & metal detectors – both can be inaccurate – “Every day with a backhoe downtown is like Christmas – you never know what you’ll get” – City to property owner: “Does your basement extend under the sidewalk?” Owner: “No.” Backhoe: “Yes.”

They take out dirt, send it to the dump, where they pull out the concrete etc. and re-use much of it – they re-fill with gravel rather than dirt because dirt turns into mud – vaults are used (vs. direct burial) to protect electronics or when frequent access is needed – a CV or CIV (small Cast-Iron Valve cover) marks a pipe going down to a buried gate (valve) that is opened/closed with a key (T-shaped wrench)

Many of the other people on the tour are PSU students in the interdisciplanry “Capstone” program – one is a water bureau employee (customer service) who wants to learn about other parts of the department

Uni-Directional Flush: test and close valves to send the flow down the target stretch of pipe to a fire hydrant – onto the street and down the storm drains – a “dechlorinating diffuser” on the hydrant to keep chlorine out of streams, bad for fish – UDF dislodges pebble-sized “rocks” of old sediment – first flush is pretty ugly brown – doesn’t generally affect customers except for a loss in pressure, but if there are unknown closed gates (valves) they can cut off water to a block without meaning to – they don’t send out letters because they don’t know for sure who will be affected – they don’t do UDF when we are using groundwater (pumped, therefore expensive) or when it’s raining (storm drains already taxed) or freezing

Portland has very low losses (3-4%) – it’s a very nice place for pipes, non-acid soil and not much freezing – in some parts of Australia the pipes are buried in sand and they lose up to 17%

Each valve has a “gate card” that says which way to turn it (on/off) and how many turns – before doing a UDF they verify this info for each gate in the area and mark what they’ve done in chalk on the underside of the CV

Portland’s water is entirely gravity-fed from Bull Run except for a few parts of the West Hills – pumping is expensive (other water bureaus spend 20-30% of their budget on energy) – we could get 100% of our water from groundwater but we don’t like to because pumping it up is costly

I wonder about people driving by and seeing 20 people in fluorescent vests and hard hats staring into a hole – thinking “must be a big problem” or “what a waste of tax dollars”

Very nice lunch at Sabin Hydro-Park – sandwiches from Grand Central, your tax dollars at work – Hydro-Park is not a water park, it’s a community park, playground, and garden on Water Bureau property – there are 7 of them, offering parks to neighborhoods that lacked them – maintenance and liability issues are kind of hairy, the Water Bureau owns the land but isn’t really in the park business – 2 water towers here – is the water pumped up into them? Actually no, it’s gravity-fed from Bull Run, which is even higher than this hill – these towers store water for the neigborhood and provide backup pressure, also they moderate pressure changes in the main supply – also provide a site for cell antennas and microwave dishes

Cell phones make the water bureau more efficient – crews can now talk to each other and to local businesses directly, rather than going through dispatch – but there’s a loss of tracking & accountability

Kind of cool to be driving around Portland in a big tourist bus – can see stuff from up here that’s invisible from Corolla level

Watching a live tap into an 8″ water main for a new subdivision – big honkin’ drill, very slow – drill goes thru a valve – when hole is done, withdraw drill and close valve – cut-out circle is called a “coupon”

The 4 C’s are NOT: Cloudy, Crunchy, Colorful, and Coagulated

In addition to coordinating with other utilities and property owners, also have to deal with dept of transportation, Tri-Met, etc for any traffic disruptions

New 4″ water main is just a fraction of an inch too long – haul it out of the hole and cut it down – shower of sparks, and smoke coming out the other end of the pipe – cut-off circle is still hot to the touch half an hour later

Doing a live tap avoids disruption for customers and water quality issues (disturbing sediment in the pipes by turning water off and on again)

Putting in a new bioswale near PDX – water mains need to be lowered to go under swale, meters and fire hydrants also need to be moved to new curb line – have to do this work so that road can be re-opened so that traffic can go through here so that another road can be closed – everything depends on everything else

Taking out a fire hydrant attached to a 12″ main – very glad to dig down and find a valve, it was just marked on the map as a T – if it had been a T they would have had to shut down the main (supplying a big stretch of Columbia Blvd) – as is they can just close and cap the valve, no shutdown required – don’t want to start that work today, though, it would mean the bike path would be torn up on the weekend – nice to see so much consideration for the citizens

Impromptu trip to Seattle

A variety of circumstances have come together such that we will be going to Seattle tomorrow, leaving Portland after lunch Friday and returning home in time for dinner Saturday. We’ll be bunking at Mary Kay Kare’s for One! Night! Only!

While we’re in town we’ll hit the Clarion West party, possibly visit Mark Bourne in the hospital if he’s up to it, and pick up our six-year-old niece Alex. We will then take Alex home for a one-night sleepover at Aunt Kate and Uncle David’s place (Saturday night), sending her home with her mother who’s coming to Portland for a concert on Sunday.

We’re also working on Bento. It has to go to the printer on July 30 if we want to have copies in hand for the Worldcon. Wish us luck.

In other news, I’ve participated in an SF Signal Mind Meld, about memorable F/SF stories. Check it out for a bunch of recommendations of really fabulous stories, many of them online. My own selections, I realized after I had written them up, say a lot about me and why I write the kind of stories I do. See my essay there for more details.

Also, Ellen Klages and I will be Celebrity Party Hosts at the Reno in 2011 party on Wednesday night at the Worldcon. See the at-con convention newsletter for location and other details.

My Worldcon schedule, let me show you it

Here’s where you can find me at Anticipation, the World Science Fiction Convention in Montreal, August 6-10 (which is, um wow, really soon).

Thu 20:00: Overpaid, Oversexed and In Our Time Zone
Curtis Potterveld, Cynthia Huckle, David D. Levine (M), Paul Cornell, Perrianne Lurie, Ronald Oakes
What’s going on with Dr. Who? Has becoming a sexual being made him a more or less interesting character? Just how far can they go with this?

Fri 13:00: Writing Workshop K (2 hours)
David D. Levine (M), Jenny Rae Rappaport
Critique session for previously submitted manuscripts.

Sat 11:00: Fan Editors Panel
David D. Levine (M), Guy H. Lillian III, Jeanne M. Mealy, Joseph T Major, Steve Green
Fanzines have different audiences, frequencies, means of distribution, and editorial attitudes. Editors explain why they publish a fanzine. Thinking of publishing a fanzine? Encouraging words will be offered. An optional lunch outing follows the panel.

Sun 9:00: I left my heart in Clarion East, West, South
David D. Levine, Maura McHugh, Steven Popkes (M), Nalo Hopkinson
Workshops can get in your blood, and they can provide both life changing and shattering events. Panelists discuss the six-week Clarion workshop, including highlighting differences between the different Clarions.

Sun 11:00: Writing in a Culture Not Your Own
David D. Levine (M), Emma Hawkes, Joshua Palmatier, Kaaron Warren
How does a writer get into the head of a character from a different culture, race, planet, gender? How can writers include diversity in their writing without using stereotypes? Or should they not try at all?

Sun 14:00: Kaffeeklatsch
David D. Levine
A chance to ask those burning questions.

Sun 15:30: Author Readings (1.5 hours)
Aliette de Bodard, David D. Levine, Karin Lowachee

You may also see me listed in the program on a couple more Sunday panels, but that would have meant six and a half solid hours of programming in one day and I had to beg off.

Raw footage

Word count: 16823 | Since last entry: 297

First draft complete at 16,823 words. (I actually wrote more than 500 words tonight, but I also deleted the last couple hundred words of outline from the end of the file.) I like the character, the story’s structure, its emotional arc, a lot of the details. It needs to be streamlined and strengthened, and I think it needs even more period detail, but it’s a draft.

I think I’m going to have to treat this draft as raw footage — like the thousands of hours of tape that comes out of a reality show, most of which will never appear in the forty-one minutes of content that fit in an hour of commercial TV. It has to be a process of picking the bits that are necessary rather than cutting out the bits that aren’t. It will mean leaving a lot of darlings on the cutting room floor, but that’s the biz.

I can do this. And I will. Starting tomorrow.